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Comprehensive implementation of new business processes and the PeopleAtWork product for planning, optimising and managing some 650 mobile technicians.
Vulnerability Management project implementation. The project objective was to use the internal security division to identify vulnerabilities and streamline Patch Management within the internal IT environment. Cleverlance provided for the complete supply including its own analyses, implementation of the solution configuration and integration to the customer’s internal systems. Security consultants and specialists of our AEC security division took part in this supply.
Many years working together in defining “architecture guidelines”, processes and methodologies concerning integration architecture using SOA principles; use of Enterprise Service Bus and Enterprise Repository.
Long-term testing of products and projects through time-and-material supply.
Complete implementation of the solution for fully automated planning and management of some 3,500 mobile technicians in the field.
Implementation of MoU (Minutes of Use) application. MoU provides information in the detail required by financial departments for accounting and tax purposes. The data is matched according to credit/debit records on prepaid cards.
Implementation of a new integration platform CIP (Common Integration Platform) that will form the basis for the upcoming integration of enterprise applications (EAI - Enterprise Application Integration). The platform is dominant enterprise IT architecture that provides the client with greater sales flexibility.
Project management and systems testing to set business logic for prepaid cards.
Regular testing of security (penetration tests), support of security development and consultation with managers from the security division.
Development and ensuing integration of MM7 Proxy Gateway application that provides for communication between the MMS content provider and T-Mobile’s MMS center.
Development and ensuing integration of application in call center for the monitoring of activities of data services users for T-Mobile RACO environment. The project's aim was to facilitate and increase the efficiency of call-centre operators. To allow more complicated queries and requests so that the operator can settle the customer's query as quickly as possible and ideally during the first call.
Development and support of select CRM applications. The administrated applications support T-Mobile's sales activities and efficient communication with customers. With Cleverlance’s solution, T-Mobile saves on operating and application-development costs and is able to better react to the market’s demands in this area.
Implementation of corporate self-care, easier servicing of current products, activation and deactivation of services with multiple parameters and lower burden on sales and call center for setting services.
Creation of Vodafone Park portal (park.vodafone.cz), which integrates services such as SMS/MMS, call histories or mobile contacts so that it no longer matters to users if they send a text message from a mobile phone (it appears in the Vodafone Park) or change a contact in the portal (it will be changed in the mobile phone too). Vodafone Park is designed for customers of all Czech mobile operators and manages to bring together mobile communication with Internet communication in social networks as well.
Vodafone Park – implementation of security in developing the Vodafone Park web application.
Application support in 24x7 applications of Vodafone Park and OneNet Selfcare.
Implementation of basic solution Document Tagging – batch classification of documents including MS Office e-mails and link to document encryption.
Long-term collaboration in testing Vodafone projects and products on time-and-material basis.
Design, development, implementation and administration of the Interactive Voice Response (IVR) system with predefined voice segments and its ensuing development including 24x7 service support.