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Solutions to increase the success rate of sales and lower settlement costs
The struggle for customers that insurance companies wage on the Czech market leads to lower revenues in the form of sales discounts and bonuses. To this are added increasingly higher costs - with broader policy coverage and supplementary services provided free of charge.
Cleverlance therefore focuses on two key areas regarding IT trends:
In the first area we offer a solution that helps to better manage and monitor brokers in the sales network – especially during direct campaigns. The aim is to prevent churn with a fresh offer and to acquire new customers and increase as much as possible the success rate of brokers. This applies in particular for those less experienced.
This enables insurance companies to react to current market pressures by involving new sales channels specialised in solidified customer segments. The use of service staff and call center operators is included here. This is done to enable them to successfully offer and sell insurance to current customers of the insurance company – to those satisfied with the provided service.
In the second area we focus predominantly on maximising the efficiency of services related to settling accidents. The aim is to not only make the process cost effective, but also for the customer to be satisfied knowing that he can really rely on his insurance company even if an accident should occur.
And we don’t neglect information security either. At Cleverlance we consider it an integral part of any supplied solution, and we also provide a number of products and auditing services to increase the information security of your infrastructure. See for yourself the wide range of our security portfolio that we offer in collaboration with our AEC security division.
Business Continuity Management (BCM) prepares your company for technical failures and can effectively deal with problems caused by natural elements.
Creation of Activity Management to increase success-rate of direct campaigns. As part of this project, Cleverlance created for Česká pojišťovna a tool that helps increase the success-rate of direct campaigns. It is designed so that direct campaigns do not come into conflict with the goals and motivation of the sales network. Activity Management motivates sellers to follow up leads and helps the managers responsible to increase the campaigns success-rate by providing them with the latest information on the status of sales opportunities and materials for coaching the seller under them. It enables a comparison of performances of sales groups with the campaign average, helps search for causes, adjusts the campaign and communicates recommended measures to sales groups.
The suitably designed connection of the CRM system and mobile technologies will permit you to manage and change a sale campaign at any time during its course.
Protect your intellectual property using a document classification tool that facilities orientation and the handling of documents on all confidentiality levels.
Employees can cause serious security incidents. We therefore offer tests based on social engineering methods, information security training, the implementation of security documentation and procedural audits.
Find and dispose of unknown types of malware using Network Behaviour Analysis (NBA) – this system will help you detect organised and sophisticated attacks that would otherwise be virtually imperceptible.
Check the security level of your organization’s systems and applications We’ll test how the security of your computer network stands up against the attacks of hackers from outside and inside your organization.
An elaborate and yet user friendly helpdesk solution that concentrates all requirements in one place where they are managed for their entire lifecycle.
Your service technicians can connect to sales without difficulty and become the best salespersons in the world via the connection of service and sales into a single compact whole.
Guarantee your security level using the SIEM auditing and monitoring tool that allows you to interpret potential and real security incidents as well as the activities of administrators and users.
Technical audits of systems configuration and security hardening. A list of deficiencies and vulnerabilities in your IT will be drawn up.
Supply of the Dynamic Plus investment module and Enterprise Service Bus implementation. Cleverlance implemented the ESB as an infrastructure project in developing Česká pojišťovna's integration platform. The project’s objective was to expand the integration platform on the ESB layer, which would reduce the load for the integration platform and also allow for further development of the architecture with regard to the SOA concept.
Penetration tests of select ČSOB applications were conducted. The tests were geared toward auditing the security of the applications against attacks on the bank’s systems and their results helped improve the security of operated applications. Cleverlance was responsible for conducting the penetration tests.
Conducting penetration tests. Cleverlance conducts penetration tests at ČSOB Pojišťovna (insurance company). This enables Cleverlance’s specialists to verify the security of the insurance company's information system and discover possible weak spots in its security against external attacks.
Development of the system for online sales and customer care. System development that the Cleverlance team is currently conducting represents one of the two main sales channels of the Direct Pojišťovna insurance company. In the past, Cleverlance took part in the implementation of the insurance company’s main operating system and its ensuing support.
Testing of information system security to reveal weak spots in its security against external attacks. Cleverlances specialists conduct security audits and penetration tests, including the use of social engineering methods.